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Terms and Conditions

COVID19 Regulations

We’ve made a few changes to ensure you can safely enjoy your visit:

  • We ask that you keep a safe distance of 1.5m apart during your visit.  Please be considerate of other visitors and staff.
  • Please follow the instructions given by the guides during your visit.
  • Hand sanitiser stations can be found at the entrance of the tower and tower hall. Please sanitise your hands before entering the tower.
  • We’ve introduced extra cleaning measures for your protection.
  • Contactless payment is preferred.
  • Please do not visit if you feel unwell or have  COVID-19 symptoms.
  • When booking online you will be asked to agree with the restrictions listed above.

 

Please follow the guidelines given by the Dutch Government during your visit.

General Terms and Conditions

  • It is not allowed to bring luggage and/or (hand)bags, purses, tripods, camera bags and other object during the tour. Personal belongings can be safely stored.
  • The entry to the tower is at your own risk.
  • The guide reserves the right to refuse entry to persons, for example when a person is under the influence of narcotics or is showing violent, intimidating or other forms of disruptive behaviour.
  • The visitor is liable for any damage caused by him/her.
  • The tower can only be climbed under the guidance of one of our guides.
  • Food, drinks and smoking is not permitted in or on top of the tower.
  • It is not allowed to throw object off the tower.
  • Instructions given by the guide must always be followed.
  • Pets and/or service dogs are not allowed in the tower.
  • In case that pre-purchased tickets are not used, this will be for your own account and at your own risk.
  • There is no reimbursement in case of loss or theft of pre-purchased tickets.
  • Should one be too late for the start of the tour, the entry ticket shall expire and therefore it shall not be valid for any later tour.
  • Changes and cancelations can be communicated with us up to 5 days prior to the visit.